Resoly Privacy Policy

OVERVIEW

Last Revised: [8/19/2024] (“Effective Date”)

Welcome to the Taxity, LLC (doing business as “Resoly”) website https://www.resoly.com (the “Site”) (collectively “the Company”, “we”, “our” or “us”) provides this Site for your personal use. Please read the Privacy Policy carefully.

This Privacy Policy describes:

• Information we receive from you when you interact with the Services
• How we use and process the information we receive
• If and why Personal Information may be disclosed to third parties
• Your choices regarding the collection and processing of your Personal Information

Please note: This Privacy Policy does not apply to information collected through third-party websites or services you may access through the Services or that you submit to us via email, telephone, or through third parties.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. By submitting information to or through the Services, you consent to the collection and processing of your information as described in this Privacy Policy. By using the Services, you accept the terms of this Privacy Policy and our Terms of Service and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy.

If you have not done so already, please also review our Terms of Service. The Terms of Service contain provisions that limit our liability to you, require you to resolve any dispute with us individually (not as part of a group or class), and mandate arbitration.

IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT USE THE SERVICES.

The Effective Date of this Privacy Policy is set forth at the top of this Policy. Whenever possible, we will provide you with advance written notice of changes to this Privacy Policy. We will not make retroactive changes that reduce your privacy rights unless legally required. Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy, which supersedes all previous versions.

CONSENT FOR CONTACT SMS & PHONE

By providing your phone number, you consent to Taxity dba Resoly contacting you via telephone for the limited purposes of verification, quality control, and consumer outreach, and consent to such calls being initiated via SMS, an automated telephone dialing system and/or using pre-recorded or artificial intelligence-generated voice messaging.

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INFORMATION WE COLLECT

Types of Information

We collect various kinds of information that you provide to us and information we obtain from your use of the Services. Some types of information we collect include:

• Personal Information: Information associated with or used to identify or contact a specific person. Personal Information includes:
  1. Contact data (e.g., email address, telephone number, and employer)
  2. Demographic data (e.g., gender, date of birth, and zip code)
  3. Certain Usage Data (defined below), such as IP address
  4. Financial information, including tax transcripts, copies of previously filed returns, bank account information, and information regarding wages and expenses.
• Usage Data: Information about an individual's online activity that, by itself, does not identify the individual, such as:
  • Technical information, including browser type, service provider, IP address, operating system, and web pages visited
  • Information about what you've searched for and viewed while using the Services
  • Metadata, including information related to items you made available through the Services, such as the date, time, or location that a shared photograph or video was taken or posted

Usage Data is generally not considered Personal Information unless it is linked to an individual, in which case it may identify the individual.

• Location Data: A category of Personal Information collected about the location of a mobile device or computer, including:
  • The location of the mobile device or computer used to access the Services, derived from GPS or Wi-Fi
  • The IP address of the mobile device or computer or internet service used to access the Services
  • Other information indicating the current or prior location of the user, such as geotag information attached to photographs you submit

How We Collect Information

The way we collect certain types of information and how we process it depends on how you use and access the Services. Some information is collected automatically through cookies and similar data collection tools. We collect information about you in the following ways:

• From You: We collect information when you:
  • Use the Services, such as when you create an account, contact us for help or information, or voluntarily provide your Personal Information
  • Submit content to us, including reviews, comments, or through third parties
  • Connect with social media through the Services. The Services may have access to information you’ve provided to the social media platform, depending on your privacy settings.
  • Participate in surveys or market research
• From Our Business Partners and Service Providers: Third parties that assist us with our business operations may collect information about you and share it with us. For example, vendors help us detect and prevent fraud.
• Usage Data: We automatically collect Usage Data when you interact with the Services.
• From Cookies and Other Data Collection Tools: We and our service providers use cookies and other data collection tools to improve the Services, track user navigation habits, and customize your experience.

How We Use Your Information

We may use the information we collect for the following purposes:

• To provide the Services to you
• To operate, improve, and personalize the products and services we offer
• For customer service, security, fraud detection, or archival and backup purposes
• To communicate with users via email, telephone, and SMS
• To better understand how users access and use the Services to improve them
• To develop and improve our products and services
• To provide users with relevant advertising and direct marketing
• To enforce our Terms of Service or other applicable contracts and policies
• To assess the effectiveness of advertising and promotional activities

How We Share and Disclose Your Information

We may share and disclose information as described below:

• When You Consent: We may share Personal Information with third parties if you have given us your consent.
• To Perform Services: We may disclose Personal Information to third parties to perform services requested by users, such as tax resolution providers.
• With Third-Party Service Providers: We share information with our service providers to perform functions for which we engage them.
• For Legal Purposes: We may share information as needed to enforce our rights, protect our property, or comply with legal processes.
• In Aggregated Form: We may share Personal Information in aggregated form without personal identifiers.
• During Corporate Changes: We may transfer information in connection with a merger, sale, acquisition, or other change of ownership.

Information Storage and Security

We retain information as long as it is necessary and relevant for our operations. We employ industry-standard security measures to protect information submitted through the Services. However, the security of information transmitted through the internet cannot be guaranteed. Users are responsible for maintaining the security of their passwords and user IDs.

Your Rights

It is important to us that you can access and review the Personal Information we have about you. You can visit your account to manage and correct your information. If you have any questions about accessing your Personal Information, please contact us at [support email address].

Links to Third-Party Services

The Services may contain links to third-party websites and services. If you visit a Third-Party Service, you are subject to its privacy policy and practices, not this Privacy Policy.

Disclaimer: Not Child-Directed

The Services are not intended for use by children. If we learn that we have received information from a child under age 13 without verified parental consent, we will delete that information.

U.S./EU/Swiss Data Privacy Framework Certification

We comply with the EU-U.S. and Swiss-U.S. Data Privacy Frameworks as set forth by the U.S. Department of Commerce. Personal information collected about EU visitors through the Services is processed in the United States.

California Privacy Rights Act (CPRA)

This section outlines how we comply with the California Privacy Rights Act of 2020 (CPRA). Taxity LLC, DBA Resoly processes Personal Information on behalf of its clients. The CPRA prohibits us from selling or sharing Personal Information, among other restrictions, and sets forth specific obligations and rights regarding the use, disclosure, and protection of Personal Information.

Sample Definition of Personal Information

Personal Information includes, but is not limited to, identifiers such as real name, alias, postal address, online identifier, internet protocol address, email address, Social Security number, and more.

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